General Terms and Conditions (GTC)

1. Scope

The following terms and conditions apply to all orders placed through our online shop.

Our online shop is aimed exclusively at consumers.

  • A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
  • An entrepreneur is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with H&G Brands GmbH .

By placing the products in the online shop, we are making a binding offer to conclude a contract for these products.

  • You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process.
  • The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button.
  • You will receive a confirmation email immediately after submitting your order.

3. Contract language, contract text storage

  • The language available for concluding the contract is German .
  • We save the contract text and send you the order details and our terms and conditions in text form.
  • For security reasons, the contract text is no longer accessible via the internet.

4. Prices and shipping costs

  • All prices are final prices including VAT .
  • Shipping costs may apply in addition to the prices shown. These will be clearly displayed during the ordering process.

5. Delivery conditions

  • We only deliver via shipping to the delivery address specified during the ordering process.
  • Self-collection of the goods is not possible.
  • Delivery to parcel lockers is not possible.
  • Unless otherwise stated in the offer, the delivery time is 1-3 working days after receipt of payment.

6. Payment

The following payment methods are generally available in our shop:

  • credit card

    During the ordering process, you will enter your credit card details. The card will be charged immediately after the order is placed.
  • SEPA Direct Debit Scheme

    By placing your order, you are granting us a SEPA direct debit mandate. We will inform you of the debit date at least one banking day in advance ("pre-notification"). A banking day is any working day excluding Saturdays, national public holidays, and December 24th and 31st.
  • PayPal / PayPal Express

    To pay via PayPal, you must be registered with PayPal, log in with your credentials, and confirm the payment. The payment transaction will be processed immediately after you place your order. You will receive further information during the checkout process.

7. Retention of title

The goods remain our property until full payment is received.

8. Warranty and Guarantees

8.1 Warranty Law

The statutory warranty rights apply.

8.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

9. Right of withdrawal

Consumers have the statutory right of withdrawal as described in the cancellation policy.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr .

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.